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在商务活动中，你无法避免使用电话沟通业务。在谈话中，礼仪是否恰当，用语是否专业，能否准确把握谈话走向，都有可能改变最后的结果。How to get the right level of formality, sound professional, but friendly too?
Never fear, though! 我们将引导你进行一次专业的商务对话。
先来两个小窍门热热身：
1. 当你表达请求的时候，你可以试着使用"can, could, would, may"。
2. 不论你在请求或者接受信息、帮助的时候，都别忘了使用"please, thank you, thanks very much"。
下面我们来看看电话技巧：
Strategy 1 问候
无论你是打出还是接听电话，都应以礼貌的问候或者寒暄作为开始，例如：
Hi, how’ve you been?或者Nice to hear from you.等等。
Strategy 2 逐步表明来意
不表明电话来意是肯定不行的，你该从友好的问候正式转到工作目的上了。你可以使用I’m just calling to …作为过渡。例如：
I’m just calling to see if you would like to set up a meeting.
如果是相反的情况，你需要引导对方表明来意，例如：
So what can I do for you?
Strategy 3 礼貌的打断别人
如果你碰巧是在和一个非常健谈的人进行电话沟通，可能说了很久都没有说到正题上，而且你发现很难插上话，那么你就应该打断他，但是记得一定要礼貌客气。例如：
I would like to say something here, if I may.
Allow me to make a point.
May I interrupt you for a second?
Strategy 4 确认
如果你在通话中和对方制订了某些计划，记得要在电话结束时确认细节。你可以这么开始：
Please let me confirm...
So, let me make sure I’ve got things straight...
Strategy 5 结束电话
有时这可能是通话中最难把握的一部分。你可以祝福别人，例如在合适的情况下说：
Good luck on that interview 或 Hope you feel better soon。
或者，你可能想要确认一下你们制订的任何计划：
I’ll see you on Friday, then.
最简单的方式，你可以说和对方的通话非常愉快：
Well John, it’s been a pleasure talking to you.
?常用的电话用语：
The start of the call:
Hello.You've reached the accounts department.
Please hold and I'll put you through.
Could I speak to Daniel, please?
Who shall I say is calling?
My name is Monica.
When someone is busy:
I'm afraid he's out of the office today. Can you call back later?
Sorry, he's not available at the moment.
I'm afraid she's in a meeting at the moment.
Would you like me to take a message?
Can I take your number please?
OK. I'll make sure he gets the message.
Appointments:
I'd like to arrange an appointment, please.
When's convenient for you?
Would next Friday be OK?
Sorry I'm busy then. But I could make ... (e.g. Wednesday).
Shall we say ... (4:00 pm)?
That sounds good. Thank you.
OK. See you then.
Making an enquiry:
I'd like to enquire about ... (e.g. flights, prices, products, services, etc.)
Could you tell me about ...?
I just need to check a couple of things. Can I call you back later to confirm?
如果你正在寻求一个有挑战性的机会来锻炼口语的话，那就拿起电话来吧!
If you're looking for a challenging situation to practice your English, just pick up the telephone.
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